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Privacy Policy

1. Introduction and Applicability

Salt and Grey (“we”, “us”, “our”) is committed to protecting your privacy and personal information in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

This Privacy Policy applies to personal and sensitive personal data collected through our website, mobile platforms, physical stores, customer support channels, and other interactions. By using our services, you consent to the collection, use, processing, storage, disclosure, and transfer of your information as described herein. We collect data lawfully for defined purposes and do not use it beyond those purposes without consent.

2. Information We Collect

a) Information You Provide

We collect personal information such as name, email address, phone number, billing and shipping address, booking or order details, payment information, feedback, reviews, preferences, photographs, and communications you share with us.

Sensitive personal data, including payment details, is collected only with explicit consent and processed securely in accordance with the SPDI Rules and applicable industry standards.

b) Information Collected Automatically

We automatically collect information such as IP address, browser type, device details, operating system, pages visited, timestamps, clickstream data, and approximate location through cookies and similar technologies. Cookies help improve functionality, analyse usage, and personalise content.

You may disable cookies via browser settings; however, some features of the website may be affected.

c) Information from Third Parties

We may receive information from social media platforms (if linked), payment processors, logistics partners, analytics providers, and publicly available sources, in a lawful manner and for defined purposes.

3. Purposes of Processing

  • Service Delivery & Fulfilment: Order processing, bookings, delivery coordination, logistics, and customer notifications.
  • Customer Support: Responding to queries, complaints, and service requests.
  • Marketing & Promotions: Sending promotional communications where consent is provided; you may opt out at any time.
  • Website Improvement & Analytics: Enhancing user experience, personalisation, research, and analytics.
  • Legal & Compliance: Meeting legal obligations, enforcing agreements, preventing fraud, and protecting rights.
  • Payment Processing: Secure transaction processing via compliant payment gateways with explicit consent.

4. Disclosure of Information

We do not sell or trade personal data. Information may be shared only as necessary with:

  • Service Providers & Partners: Hosting, payment processing, logistics, analytics, CRM, marketing, and IT services under confidentiality obligations.
  • Legal & Regulatory Authorities: Where required by law or legal process.
  • Business Transfers: In the event of merger, acquisition, or restructuring, subject to equivalent data protection safeguards.
  • Third-Party Integrations: As chosen by you and governed by their respective privacy policies.

Sensitive personal data is shared only with explicit consent and appropriate safeguards.

5. Data Retention

We retain personal information only as long as necessary:

  • Transaction Data: Up to 7 years for legal, tax, and audit purposes.
  • Account Data: While the account is active or as legally required after deletion.
  • Marketing Data: Until consent is withdrawn.
  • Cookie & Log Data: Typically 12–24 months.
  • Legal Records: As required by applicable laws.

Data is securely deleted, destroyed, or anonymised upon expiry of retention periods.

6. Data Security

We implement appropriate technical, organisational, and physical safeguards including encryption, SSL/TLS, access controls, firewalls, employee training, confidentiality obligations, audits, and incident response procedures. While we strive to protect your data, no system is entirely risk-free.

Data Breach Notification: In the event of a data breach, we will investigate, mitigate risks, and notify affected users and authorities as required by law.

7. Your Rights

  • Access your personal information
  • Correct or update inaccurate data
  • Request deletion (subject to legal obligations)
  • Withdraw consent
  • Opt out of marketing communications
  • Request data portability
  • Object to or restrict processing
  • Raise grievances under the SPDI Rules

Requests can be made using the contact details below. We typically respond within 30 days after identity verification.

8. Grievance Redressal

In compliance with the IT Act and SPDI Rules, we have appointed a Grievance Officer:

Name: Vageesha Bakshi
Designation: Partner
Company: Salt and Grey
Address: Salt and Grey Customer Service Department Address: E-206, E Block, Sector 63, Noida, Uttar Pradesh 201301
Email: info@saltandgrey.com
Phone: +91 8130705707
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Complaints will be acknowledged within 48 hours and resolved within 30 days. Unresolved issues may be escalated to appropriate authorities.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction.

11. Acknowledgment

By using our website or services, you confirm that you have read, understood, and consent to this Privacy Policy. If you do not agree, please discontinue use of our services.

Contact Us

Email: info@saltandgrey.com
Phone: +91 8130705707
Address: E-206, E Block, Sector 63, Noida, Uttar Pradesh 201301