Delivery and Returns Policy
At Salt & Grey, we strive to provide a seamless and efficient delivery experience for our customers across India. Below, you'll find detailed information on our delivery time, rates, and return policies.
Delivery Options
We offer convenient home delivery across India, with delivery costs determined by the size and weight of your items. Our Standard Home Delivery service ensures your furniture/items are carefully delivered to your doorstep.
- Dispatch Timeline: Handcrafted with love, delivered with care. Your Salt & Grey order is carefully crafted upon receipt and dispatched promptly. Expect it to reach you within 10 working days.
- You will receive the tracking details as soon as your order is dispatched.
- On the rare occasion that your order is delayed, we sincerely request your patience and understanding. Rest assured, we are doing our best to ensure your order reaches you at the earliest.
- For extra safety, we also pack products securely and conduct drop tests to minimize the risk of damage in transit.
NOTE: Express shipping can be arranged; extra charges may apply based on location.
Important Notes
- Please provide all relevant information about your home's accessibility during the ordering process to avoid complications.
- If access is not possible at the time of delivery, we may offer:
1. Rescheduling: A new delivery date can be arranged, with extra costs for both return and redelivery.
2. Order Cancellation: If delivery cannot proceed, we can cancel your order and refund the amount, minus the initial delivery and return costs.
Return Policy for Damaged Products
Returns are applicable only for broken products. To initiate a return, please send a
video/photo of the damaged product within 24 hours of delivery to info@saltandgrey.com
- Return Shipping Costs: The return shipping costs are at our expense.
- Product Condition: Products must be returned in their original condition and packaging, including all accessories and instructions.
- Value Reduction: Any reduction in value due to usage that goes beyond what is necessary to determine the nature and function of the product may be charged.
Refunds
If you exercise your right to return, we will ensure that all payments you have made, including standard delivery costs, are refunded within 14 calendar days of your withdrawal request.
- Refund Timing: For sales agreements, we may wait to refund until we have received the goods back or until you have provided proof of return, whichever is earlier.
- Additional Delivery Costs: Any additional costs arising from your choice of a different, more expensive delivery method than our standard delivery will not be refunded.
Payment
Payment is only available online, and we do NOT offer Cash on Delivery (COD).
Contact Us
If you have any questions or concerns about our delivery and returns policy, please don't hesitate to contact us:
Salt & Grey
Address: E-206, E Block, Sector 63, Noida, Uttar Pradesh 201301
Contact no : +91 8130705707
Email: info@saltandgrey.com
We hope this detailed policy page helps you understand our delivery and returns process. If you have any further questions, feel free to reach out!